Refund policy
MONTARNI RETURNS & REFUNDS
At MONTARNI, we want you to be completely happy with your purchase. If your item isn’t quite right, we offer a 30-day returns period for eligible items.
30-DAY RETURNS
You can return eligible items within 30 days of receiving your order.
To be eligible for a change-of-mind return, items should be:
Unworn and in their original condition
Returned with all original tags attached
Free from marks, stains, damage, washing or alterations
Returned in suitable packaging to prevent damage during transit
We recommend trying clothing on carefully and keeping the original tags attached until you’re happy with your purchase.
Please note: Your statutory consumer rights are not affected by this policy.
HOW TO REQUEST A RETURN
If you have a MONTARNI account, you can request a return through your account.
If you checked out as a guest, email mailto:customerservices@montarni.com with:
Your order number
Your name
The item(s) you wish to return
The reason for your return
We’ll then provide you with the relevant return instructions.
RETURN POSTAGE
For change-of-mind returns, the cost of returning the item to MONTARNI is the responsibility of the customer, unless otherwise stated.
If an item is faulty, damaged or we have sent you the wrong item, please contact us before returning it so we can arrange the appropriate solution.
REFUNDS
Once your return has been received and inspected, we’ll process your refund to the original payment method.
For eligible change-of-mind returns, the original delivery charge is non-refundable where you chose a delivery service that cost more than our standard delivery option. Where required by law, the cost of standard delivery will be refunded.
Refunds will be processed without undue delay and within the timeframe required by applicable consumer law.
Please allow additional time for your bank or payment provider to make the funds available in your account.
EXCHANGES
Need a different size or colour?
Contact customerservices@montarni.com and we’ll do our best to arrange an exchange, subject to stock availability.
If your preferred size or colour isn’t available, we’ll advise you of the available options.
FAULTY OR DAMAGED ITEMS
If your item arrives faulty or develops a fault, please contact us at customerservices@montarni.com as soon as possible.
Please include:
Your order number
Your name
Details of the fault
Clear photographs showing the issue
We’ll assess the problem and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory consumer rights.
Faulty items are not treated in the same way as change-of-mind returns.
RECEIVED THE WRONG ITEM?
If you’ve received an item that isn’t what you ordered, please contact us at customerservices@montarni.com with:
Your order number
Your name
Details of the item you received
Details of the item you ordered
Whether you’d prefer a replacement or refund
We’ll then advise you on the next steps.
IMPORTANT INFORMATION
Customers purchasing online have statutory consumer rights, including cancellation rights that apply to many online purchases. Nothing in this returns policy limits or removes those rights.